Trade and Exchange Policy

At Unicell, we strive to provide the best possible customer experience. As part of our commitment to customer satisfaction, we offer a Trade and Exchange Policy for eligible products. Please read the following details carefully to understand our trade and exchange policy.

Trade Your Old Phone for a New Phone

Unicell offers a trade-in option where you can bring in your old phone and receive credit toward the purchase of a new phone. The trade-in value will be determined based on the condition, age, and model of your old phone. The trade-in credit can be used towards the purchase of a new phone from Unicell.

Exchange Policy

Unicell offers an exchange policy for eligible products. If you are not satisfied with your purchase and wish to exchange it for another product, you can do so within a specified time frame. The exchanged product must be in new and unused condition, with all original packaging, accessories, and documentation intact.

Return Policy

Please note that Unicell does not currently have a return policy. We only offer trade-in and exchange options as outlined above.

Cash on Delivery (COD) and Advance Payment

Unicell offers Cash on Delivery (COD) option for customers located in Islamabad/Rawalpindi, with delivery within 3 hours of placing the order. For customers outside Islamabad/Rawalpindi, we require advance payment for the products/services ordered, including the trade-in or exchange value.

Open Parcel Delivery

To ensure that you receive a new and genuine product without any issues, Unicell offers an open parcel delivery option. You can request to open and inspect the parcel upon delivery to verify the contents and condition of the product.

Hassle-Free Exchange Policy Nationwide

Unicell aims to provide a hassle-free exchange policy for customers across Pakistan. If you face any issues with your exchanged product, you can contact us for assistance and resolution.

Please note that the trade and exchange policy is subject to change, and eligibility for trade-in or exchange is determined at the discretion of Unicell. Additional terms and conditions may apply. For further information, please contact us at [email protected] or 0348 750-8920.