Frequently Asked Questions (FAQ's)
Are the products at Unicell brand new and genuine?
Yes, at Unicell, we only sell brand-new and genuine products. We are an authorized dealer for leading tech brands, and all our products are sourced directly from manufacturers or authorized distributors.
Do you offer cash on delivery (COD) service?
Yes, we offer cash on delivery (COD) service for customers in Islamabad/Rawalpindi, with a delivery time of 3 hours or less. For customers outside Islamabad/Rawalpindi, we require advance payment through bank transfer or online payment.
Can I request to open my parcel for inspection before accepting the delivery?
Yes, we offer “Open Your Parcel” delivery service, where you can request our delivery personnel to open the parcel in front of you for inspection, ensuring that you receive a new and genuine product without any issues.
How can I trade my old phone for a new phone?
To trade your old phone for a new phone, simply bring your old phone to our store and our staff will assess its value. You can then use the assessed value as credit towards the purchase of a new phone. Please contact our customer support for further details.
Do you provide warranty on your products?
Yes, all our products come with standard manufacturer warranties, which may vary depending on the brand and product. You can check the warranty details on the product page or contact our customer support for assistance.
What is your return/exchange policy?
Currently, we do not offer returns. However, we do have an exchange policy and a “Trade Your Old Phone for a New Phone” policy. If you are not satisfied with your purchase, you can exchange it for another product of equal or higher value within a specified time period. Please contact our customer support for further details.
How can I make an unboxing video for hassle-free exchange policy?
To make an unboxing video for hassle-free exchange policy, simply record the unboxing process of your new product, including the packaging and contents. In case of any issues or defects, you can refer to this video as evidence for a hassle-free exchange process. Please contact our customer support for further instructions.
How can I trade my old phone for a new phone?
To trade your old phone for a new phone, simply bring your old phone to our store and our staff will assess its value. You can then use the assessed value as credit towards the purchase of a new phone. Please contact our customer support for further details.
Can I track my order?
Yes, you can track your order by logging into your account on our website or by contacting our customer support. We will provide you with the tracking details once your order is shipped.
Do you offer any promotions or discounts?
Yes, we frequently offer promotions and discounts on selected products. You can check our website or subscribe to our newsletter to stay updated with the latest promotions and discounts.
Can I visit your store in person?
Yes, we have a physical store located in Islamabad, Pakistan. You can visit our store during our business hours and explore our wide range of tech products.
How can I contact your customer support?
You can contact our customer support through various channels, including phone, email, and live chat. Our friendly and knowledgeable customer support team is ready to assist you with any inquiries or concerns you may have.
We hope this FAQ section provides answers to your questions. If you have any further inquiries, feel free to contact our customer support for assistance. We strive to provide the best possible shopping experience for our valued customers at Unicell.